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Frequently Asked Questions

1. I've registered, but why can't I upload my song?

- Your mp3 file must be 10 mb or less.
- Your mp3 file must have a sample rate of 44kHz and a bit rate of 128 kbps.
- The id3 information of your mp3 cannot have any weird charcters
To fix this:
a. Find the mp3 file on your hard drive
b. Right click on it.
c. Click "Properties"
d. Click the "Summary" tab
e. Click the "Advanced" button.
f. Edit the entries. Entries can only contain alphabetic or numeric characters.
g. Click "Apply."
h. Click "OK."
i. Upload the file.
If this does not solve the problem, Contact Us

2. I've purchased a song but have been unable to download it. How do I get my song?

Please Contact Us and we will send you the song.

3. Why does the mp3 player say "title not available" for my song?
- The "title" in the id3 information for your mp3 file is blank. Edit your mp3 file as follows:

a. Follow steps a through h in Question 1, above.
b. Erase your song entry and reload it:
1. Login to the artist administration page.
2. Click "Edit Song Information"
3. Click the song name. The song edit page will appear.
4. Scroll down the page and click "Delete." A new page will appear telling you the song has been successfully deleted.
5. Click "Artist Administration." The Artist Administration page will appear.
6. Click "New Song Upload Form."
7. Re-enter your song information and follow the instructions to upload your edited mp3 file and optional jpg file.

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